“I was able to handle payment over the phone. Your team responded quickly and were timely getting the job done.”
– Samantha B.
Employees made us and our belongings feel important and took great care with our furniture. Our questions were answered and we were assured of the secured storage of our items. Any calls placed were returned promptly and all questions were answered. Service Master worked with our schedule to return our items. Highly recommend Service Master.”
“The service was very profesasional gfrom the 1st contact until the very end. The process to 6 months to complete. the staff was very understanding and worked with me without any problems. The workers who did the actual work were professional and neat. They left the area clean.”
– Wayne K.
– Thomas F.
“Very responsive. I appreciate the fact that you sent a crew the same day.”
– Brad R.
“I loved the fact that Jose was very patient with a 75 year old lady who has never had anything like this happen to her(meaning me). Jose explain everything that he would be doing. Always would ask me if I had any questions. He would answere all the questions that I had. Jose removed all the falling stuff from the ceiling. He was a very compassion person. I would recomme SesrviceMaster of Baltimore to everyone. Great people work there.”
– Coreytha A.
“Clean, simple, friendly.”
– Wendy S.
“Crew was very professional. Very satisfied with their services. Also their response was prompt; it seemed like customer satisfaction was very important to ServiceMaster of Baltimore.”
– Chasney & Co.
“You were very willing to help us out, no matter how small the job. Customer service was very good.”
– Claudia R.
“Everyone that I had contact with was friendly, helpful, and efficient. I had a great experience with servicemasters. Thank you! Alexandra and family.”
– Alexandra S.
“The on-site team was thorough, attentitive to detail, sensitive to our belongings and friendly. All management people we met were cordial, informative, and provided adequate explanations of various activities. But the most impressive was the on-site supervisor, a young lady whom I think was named Jessie.”
– John C.
“Very prompt and left the area clean.”
– Terry S.
“The employees that came to my house were very efficient and worked quickly to correct the problem”
– John and Penny G.
“The cost honesty and efficiency of your team of professionals that I dealt with through the entire experience was wonderful.”
– Paula P.
“They were professional and prompt and communicated everything effectively.”
– Michelle D.
“Prompt attention, competent service.”
– Joan W.
“We started our flood clean-up with a dis-honest company who stole from us. Service Master was professionally and put us at ease, after a very bad experience! We would absolutely call them again, if needed.”
– Deborah & Jeffery S.
“You were prompt and efficient.”
– John K.
“The grout cleaning of the kitchen/dining roon floor and the carpet shampooing was excellent. It looks as it they were newly installed. The price was fair and reasonable. Thank you for a job well done.”
– Frank L.
“The representative that came to the house was very professional service. On point with all recommendations. I hope that I am never in the situation to need to call you again, but if I am, I have you on speed dial.”
– Sandy W.
“Very friendly fast and neat”
– Heidi U.
“I love that you guys are professional and prompt!”
– Heather P.
“The guy that came got here fast, was so helpful and allowed me time to figure out how far I wanted him to go with removing flooring. He worked hard and was professional. A stressful even as water in your basement, he really relieved a good part of the stress. Very happy with the entire process. It was a great out of pocket expense (which our insurance company did pay for), but it was worth the money for that piece mind it was done right”
– Erin K
“Prompt, professional and thorough.”
– Jerry G.
“Prompt response to original call. Polite, knowledgeable and friendly techs.”
– Richard D.
“Pleasant and professional staff. Current technology of equipment. Timeliness of appointments.”
– Bridget C.
“Came to the house quickly and helped over the phone so we could get started before they got to the house. Knew what they needed to do and handled it as they should have.”
– Stephen P.
“Excellent Service, backed with hard working and helpful workers and the greatest Supervisor.
Mr. Davies, the packout Manager, should also be congratulated.”
– Jose T.
“Everyone from the office staff, to the managers and the clean up crew have been very professional, polite, patient and understanding of the emotional impact of having severe water damage in our home. Our request for service was processed immediately and crews were sent out in record time, even after hours. I would definitely recommend Service Master to any of my friends in Baltimore should they ever need help with a disaster in their home.”
– Marguerite V.
“Very quick to respond to the problem. Very professional.”
– Colleen S.
“On time, the carpets looked great. He propped up the furniture which was great.”
– Patricia M.
“The friendly and VERY EFFICIENT staff (Chrissy and the others were Great) from Start to Finish. The detailed explanation of what to expect and length of time process would take. Also, the knowledgeable staff made my Father (78 years old) feel at ease in dealing with the water damage issue.
The on site crew handled everything in a professional manner.
The manager(Harry) evaluated and explained the process in detail and answered questions regarding Insurance Claim. The follow up service was fantastic as well.
ServiceMaster staff and field crew made dealing with the water situation Comfortable and with minimal stress!!!!!”
– Harry W.
“Cleaned everything up and were able to come same day I called.”
– Frank B.
“Professional boxing up of materials, quick removal of ruined carpet and padding, and identifying lost/ruined furniture to the insurance company.”
– Lardner M.
“Immediate response; knowledgeable, couteous team assessed and went into action. Timely follow up to insure that all issues were properly handled. SM worked seamlessly with my insurance company.
Would definitely use them again and recommend them to others.”
– Jim M.
“Very thorough, quick response, friendly service.”
– Galen Z.
“Worry free!! The employees are professional, on time and efficient! The office staff is exceptional!”
– Angelo D.
“The technicians are very knowledgeable about the services they provide. They are also very patient. Unfortunately, they had to wait about an hour to get to the area of my basement that needed attention because my hot water heater was being installed. Thanks for the excellent service!!”
– Pamela J.
“A full on group came to clean, we had a large house and it took 4 full days to clean. The cleaning was superior and through from ceiling to floor.”
– Christy F.
“ServiceMasters sent Armando and (I forget the others name) out to my home....they got the job done quickly and did a very clean job…Tom Davies was wonderful and April was too. I would use your service again and definitely tell anyone needing such services to contact ServiceMasters…”
– Adrienne C.
“Promptly came to help!”
– Dorothy O.
“Prompt service and showing up on-time, as scheduled.”
– Gregory B.
“Quick response. Thorough mitigation. Savvy team lead.”
– Mike K.
“Your attention to detail, your high level of service, the pleasant demeanor of your staff and the professionlism of all involved in the process.”
– Sandi B.
“The gentlemen were very professional from start to finish. They did everything to ensure my home was taken care of.”
– Capt. Nadia K.
“They came out quickly. Their prices are fair, and if something happens they work to help you remedy it. The staff was always helpful and friendly.”
– Brenda G.
“They responded quickly even though it was a weekend. They set up an appointment same day! They worked quickly and did a great job with the initial cleanup and they made follow up visits daily until the job was done.”
– Cynthia & Charles C.
“An excellent company with great service.”
– James P.
“Very responsive from the 1st call to follow-up visits; including unexpected additional needs. Everyone was friendly, knowledgeable and professional.”
– Karen C.
“Very prompt with excellent work results. I am very pleased and would use ServiceMaster’s again.”
– Shakitta K.
“Pleasant, professional people. I met many people over the days it took to dry our kitchen & they were always clean, tucked in shirts, smiled & looked in my eyes when talking to me. The wet kitchen was very upsetting to me but I was always @ peace after every visit.
– Gary L.
“It was easy, and hassle free.”
– Kristen and Tim G.
“The response was very timely. The people know what they are doing and work effectively and efficiently. The people took time to explain each step of the process clearly and checked to be sure I understood.”
– Robert K
“You were prompt, professional, thorough and trustworthy. I was VERY pleased with your service.”
– Hamilton T.
“The team was very professional. They removed the damaged (moldy) drywall and wet insulation, cleaned/sanitized the area, removed all debris, and installed thick plastic. They were superb.”
– Laura W.
“Timely, efficient, and very responsive.”
– Kenneth R.
“The associates of ServiceMaster who worked at my residence were extremely professional, considerate, prompt, and knowledgeable. They expertly attended to the water damage in my finished basement, and removed the water in a timely and most satisfactory method. I would unhesitatingly recommend ServiceMaster to a friend or business (in fact I did—I recommended ServiceMaster to a friend of mine who likewise sustained water damage to his basement, and he employed your fine company to do the work).”
– Patrick F.
“Very professional and timely”
– Phil B., Wayne V.
“Everyone was very nice during a trying time.”
– Nancy P.
“On time every time, did the job with a minimum of fuss and stress.”
– Paralee B.
“Great professionalism, very polite, and always on time..... Always cleaned up their mess too. Thanks for everything you have done!!!! I would definitely recommend you for sure!!”
– Stephen M.
“The cost of services was very resonable and the the explanation of what Services needed to be done was spot on.
Everyone involved in the process was very professional and polite and explained what was completed at the end of each day as well as what to expect on the following day. Although it did take an additional day to complete the job, the end results exceeded my greatest expectations. I will, without a doubt, refer anyone in need of similar work to Service Masters every time.”
– Ryan D.
“Prompt, professional, courteous… I was kept informed during the process and all of the explanations about what needed to be done and what was going on made sense.”
– Thomas M.
“Very professional, thorough and efficient team from initial call until the follow up with Harry three days later.”
– Bennit T.
“You acted in a very timley manner.”
– Lora S.
“Received a prompt response from ServiceMaster of Baltimore even though I am sure there were many calls during Hurricane Irene and flooding from the rains.”
– William S.
“Harry, the service manager, did an outstanding job and the crew were caring about my personal property— In fact, Harry called in extra crews to box and take care of the mitigation very efficiently.”
– Jonathan S.
“It was a speedy service with very polite employees.”
– SFC Veronica M.
“Phone calls and service were provided right away. The crews that entered my home, for several days, did a great job and were very kind. I highly recommend ServiceMaster!!!!”
– Laura D.
“Knowledgeable personnel and great service.”
– Thomas G.
“The representative was honest and fare with his assessment of the moisture problem and
cost to have the work done. The two gentlemen who came in and did the work were very polite, professional and let me know each step along the way of any other problems we may need to address.”
– Denise C.