About ServiceMaster – A Baltimore Water/Fire Damage Restoration & Disaster Clean Up Company

About Us

Unfortunately disasters happen, and often times we are ill prepared. Rest assured that ServiceMaster of Baltimore is available 24/7/365 to provide certified licensed restoration professionals onsite within hours of your initial call.

No job is too big or too small. ServiceMaster of Baltimore has expertise and knowledge of the most innovative solutions in the industry. Our IICRC accredited field managers are specialists in water mitigation, fire restoration and cleanup, mold abatement and pack-out services. We are Maryland’s most trusted name in cleaning and restoration services because our team will do everything possible to reduce your loss and preserve your property.

Over the past 57 years, ServiceMaster of Baltimore has worked hard to become the leading professionals in the industry field. Our list of services includes:

While we hope a disaster never occurs, ServiceMaster of Baltimore is ready to serve you and restore your home or business quickly, with excellent work. ServiceMaster of Baltimore guarantees you will receive the following quality restoration procedures:

» 24 hr. emergency service for the following services:

Cleanup as a result of Homicides, Suicides and Natural Deaths or Incidents and involving Body Fluid

» Highly detailed estimates
» Uniformed & identified technicians and vehicles
» Excellent work at reasonable prices
» We’ll do it right, or we’ll do it over

ServiceMaster of Baltimore is an approved vendor for most major insurance companies, and we serve most local and regional insurance companies and claims offices.

The Bostwick family has been serving the Baltimore area since 1954. They pride themselves on being on the cutting edge with technology in cleaning and disaster services such as mold, fire, and flood remediation. One thing that has not changed through the years is their attention to your needs and customer service.

Meet Our Team

John Bostwick — Owner/President

John Bostwick is a co-owner of ServiceMaster of Baltimore and joined the firm in 1987 after spending 6 years serving our country in the United States Navy as an Air Traffic Controller. When John joined ServiceMaster of Baltimore they were predominately a Janitorial Services Company specializing in evening building maintenance. Seeing a need for qualified disaster restoration mitigation vendors in the Baltimore area, John concentrated his efforts in growing the company in that service line. Their services expanded to include the following services including:

Over the past two decades, ServiceMaster of Baltimore has grown into one of the largest ServiceMaster Franchises in North America and continues its mission to provide unsurpassed customer service coupled with expert professionalism in the Baltimore Metropolitan Area. John has been married to Radio/TV personality Kim Knight for 19 years. He has 3 wonderful children: Kate, Drew, and Kelly.

Office: 410.780.1700
Toll Free: 866.780.1700
Fax: 410.780.4215

fire damage cleaning, baltimore, county, md

Carolyn Bostwick — Owner/President

Carolyn Bostwick is a co-owner and the General Manager of ServiceMaster of Baltimore. She joined the ServiceMaster family in 1980, working part time while attending college. After earning her AA, BA, and JD, Carolyn came to work full time for ServiceMaster of Baltimore in 1986. She is responsible for the internal administration of the company. Carolyn enjoys spending time with her family and traveling.

Office: 410.780.1700
Toll Free: 866.780.1700
Fax: 410.780.4215

Carol Walker — Director of Operations

Carol Walker began as the Marketer at ServiceMaster of Baltimore in 1999 and is currently the Operations and Office Manager. Carol has over 25 years of experience within the industry; she was an insurance adjuster for four years and an insurance agent for 10 years prior to her 12 years with ServiceMaster of Baltimore. Carol enjoys spending time with her husband and children. Her son Darryl is in the Air Force and working toward becoming a State Trooper and her daughter Erica is a teacher. She also enjoys traveling, watching old movies, and cooking.

Office: 410-780-1700
Toll Free: 866.780.1700
Fax: 410.780.4215
Email:

Kate Bostwick — Business Development Director

Kate started in the Operations Department handling insurance jobs, and she is currently the Business Development Director with ServiceMaster of Baltimore. She is working in the Marketing Department where she continues to develop new relationships with insurance agents and adjusters as well as property and facility managers. She also attends various business association meetings and teaches continuing education classes both here on-site and at insurance companies upon request. Kate attended Washington College in Chestertown, Maryland and graduated in 2009 with a Business Management degree. The summer prior to her senior year she was the Marketing Intern at the ServiceMaster Restore home office in Memphis, Tennessee. Upon graduation, Kate went to work as a Key Accounts Manager at A S Hospitality, a printing and graphic communications firm in Memphis; she returned to the ServiceMaster family in June 2011. Kate enjoys reading and spending time with her family and her dog, Bella.

Office: 410-780-1700
Toll Free: 866.780.1700
Fax: 410-780-4215
Email:

Harry Schmidt, Director of Water/Sewage/Mold Remediation Services

Harry Schmidt — Project Manager
Water|Sewage|Mold Remediation

Harry Schmidt has been employed with ServiceMaster of Baltimore for 18 years. He started as a Technician’s Assistant and, after several years, became a Crew Leader. Most recently he has held the position of Project Manager specializing in water, sewage and mold. Harry is accredited with the IICRC in AMRT (Applied Microbial Remediation), WTR (Water Restoration) and FSRT ( Fire and Smoke Restoration). He also holds certifications in Trauma and Biohazard clean-up as well as OSHA training. Harry enjoys fishing and boating and is a member of Prince Lutheran Church in Rosedale; he volunteers his time whenever possible. Harry is married with 3 step children and 2 grandchildren. He currently resides in Rosedale, but is originally from Frankfurt, Germany.

Office: 410.780.1700
Toll Free: 866.780.1700
Fax: 410.780.4215
Email:

Click here for more information regarding our Water/Sewage/Mold Remediation Services

Jose Machado, Assistant Director of Water/Sewage/Mold Remediation Services

Jose Machado — Project Manager
Water|Sewage|Mold Remediation

Jose Machado has been with ServiceMaster of Baltimore for 16 years. He started as a Field Technician and is now the Assistant Water Manager specializing in water and sewage mitigation and restoration. Jose is bilingual and is able to assist with all facets of the business where this skill is necessary. He is IICRC certified in WTR (Water Restoration) as well as lead paint and blood borne pathogens restoration. Jose has 3 children and enjoys playing music in his spare time, including instruments such as the bass, drum, and piano.

Office: 410.780.1700
Toll Free: 866.780.1700
Fax: 410.780.4215
Email:

Click here for more information regarding our Water/Sewage/Mold Remediation Services

Director of Pack-out/Moving & Storage Services

Tom Davies — Project Manager
Pack-out|Moving|Storage Services

Tom Davies is a Field Project Manager. He currently handles all contents packing, moving of contents, cleaning, warehousing, and storage services. Tom worked for a top 3 insurance carrier for 17 yrs from 1999–2007. After working in office and handling multi-line policies, he was moved into the field in 1999 as a large loss content adjuster for approximately 8 years. Tom started working for ServiceMaster of Baltimore in September of 2007. Tom likes golfing, skiing, and poker, but his favorite past time is motocross and has raced for 15 years. He has a wife and a 19 year old daughter. His wife is the office manager for an orthodontics office and has been in her field for 25 years. Tom’s daughter attends Stevenson University and plays on the lacrosse team.

Office: 410-780-1700
Toll Free: 866.780.1700
Fax: 410-780-4215
Email:

Click here for more information regarding our Pack-out/Moving & Storage Services

Associations

Request an Estimate GoGreen® with ServiceMaster Restore®

Green cleaning does not apply to all services (e.g. DR).

See What People are Saying…

“Timely, efficient, and very responsive.” – Kenneth R.
“The associates of ServiceMaster who worked at my residence were extremely professional, considerate, prompt, and knowledgeable. They expertly attended to the water damage in my finished basement, and removed the water in a timely and most satisfactory method. I would unhesitatingly recommend ServiceMaster to a friend or business (in fact I did—I recommended ServiceMaster to a friend of mine who likewise sustained water damage to his basement, and he employed your fine company to do the work).” – Patrick F. “Very professional and timely” – Phil B., Wayne V.
“Everyone was very nice during a trying time.” – Nancy P.
“On time every time, did the job with a minimum of fuss and stress.” – Paralee B.
“Great professionalism, very polite, and always on time..... Always cleaned up their mess too. Thanks for everything you have done!!!! I would definitely recommend you for sure!!” – Stephen M.
“The cost of services was very resonable and the the explanation of what Services needed to be done was spot on.
Everyone involved in the process was very professional and polite and explained what was completed at the end of each day as well as what to expect on the following day. Although it did take an additional day to complete the job, the end results exceeded my greatest expectations. I will, without a doubt, refer anyone in need of similar work to Service Masters every time.” – Ryan D.
“Prompt, professional, courteous… I was kept informed during the process and all of the explanations about what needed to be done and what was going on made sense.” – Thomas M.

Water Damage Restoration

Commercial Restoration

Fire and Smoke Restoration